Communication•May 14, 2026

um hub que suporta mensagens whatsapp, instagram, facebook,...

um hub que suporta mensagens whatsapp, instagram, facebook, telegram entre outros centralizado onde pode ser adicionado bots de atendimento e agentes de ai, email, telefornia voip unificando, registrando as chamadas para auditorias e registro, protrocolos de atendimento, todos os canais centralizados, por modulos separados para contratação individual ou por pacotes,

Share this idea

Evaluation Scores

6.7/10

GoodOverall Score

Solution

Problem

Features

Market

Revenue

Competition

Risk

Market Analysis

Solution Overview

UniHub provides a unified omnichannel communication platform integrating WhatsApp, Instagram, Facebook, Telegram, email, and VoIP. It adds AI agents and chatbots for automated service, along with full call recording and auditing capabilities, all accessible via modular subscriptions.

Problem Statement

Businesses struggle to manage customer conversations across multiple messaging channels, leading to fragmented responses, lost context, and inefficient service. Existing solutions are often siloed or lack deep integration with AI and auditing features.

Key Features

Centralized inbox for all messaging channels
AI-powered chatbots and agent assistance
VoIP telephony with call recording
Modular pricing for individual channels
Audit trails and service protocol enforcement
Email integration and unified contact history

Market Snapshot

Market Size: $15 billion (growing 15% annually)
Target Users: SMEs and larger enterprises needing omnichannel customer service
Growth Rate: 15% annually

Monetization Ideas

Modular Subscription Plans: Charge per channel module or offer bundles (e.g., messaging only, full suite) with monthly/annual tiers.
Usage-Based Billing: Additional fees for AI interactions, call recording storage, or advanced analytics beyond base plan.
Enterprise Customization: Premium support, dedicated onboarding, and custom integrations for large clients at higher price points.
Marketplace for Bots: Revenue share from third-party bot developers selling templates or integrations on the platform.

Competitive Edge

UniHub differentiates by offering a truly modular, pay-as-you-grow structure while embedding AI agents and comprehensive auditing from the start. Unlike Zendesk or Intercom, it focuses on the most popular messaging apps in emerging markets and provides unified VoIP with native call recording.

Risk Factors

High competition from established players like Zendesk and Freshdesk
Dependency on API stability and policy changes of messaging platforms (e.g., WhatsApp)
Complexity in maintaining consistent user experience across many channel integrations

Share this idea